Have an issue with your NEFIRA jewellery? Please send us an email to nefira@mail.com with the following information:
First and last name
Email
Order Number
Provide a brief description of the damage
Your full address
Attachments of photos showing the defect
Our team will be in touch with you within the next 1-2 business days for the next steps. Once approved you will receive a replacement of the piece.
Kindly be aware that the warranty does not extend to cover lost items, scratches resulting from regular wear and tear (such as a bent ring or broken chain), improper use or storage of your product, and any alterations made by a third party not affiliated with NEFIRA.
